Information Collection INNATE PRODUCTIONS and FULL QUIVER PUBLISHING are the sole owner of the information collected on fullquiverpublishing.com. We collect information from our users upon making a request for information or placing an order on our website.
Order We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
Information Use All information gathered is strictly confidential will be retained in that manner. This information will not be shared, sold, or used for any reason or any purpose other than to transact business between the customer and INNATE PRODUCTIONS and FULL QUIVER PUBLISHING.
Profile We store information that we collect through cookies. A profile is stored on your PC, not on our server, that has information on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our website, and to direct pertinent marketing promotions to them. We do not have access to your profile on your PC.
Cookies A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. We have randomly selected a website through the search engines that can explain more about cookies."WEBOPEDIA Explanation of Cookies"
Log Files Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Service Announcements On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications by contacting us.
Customer Service We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Sharing Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Links This website contains links to other sites. Please be aware that we, INNATE PRODUCTIONS and FULL QUIVER PUBLISHING, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Security Information collected during your order is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, follow this link "WEBOPEDIA Explanation of SSL" If users have any questions about the security at our website, users can send an email to the webmaster.
Payment of Orders All orders are to be pre-paid. If you wish to pay by cheque or money order your order will be shipped as soon as we receive your payment. US or Canadian currency (at par).
Notification of Changes If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
